©2016 etwb                          info@etwb.co.uk                   01234 880 973

Terms and conditions

Privacy notice

ETWB Ltd is the data controller, Suite F3, West One, 63-67 Bromham Road, Bedford MK40 2FG.

What data is being collected?

We use your personal data to allow us to place a pre accident valuation on your vehicle. We receive this information from the Insurance companies we work on behalf of. Such information may include your name, address, telephone number and e-mail address and recorded telephone conversations. For your protection, telephone calls will be recorded and may be monitored.

How do we process your personal data?

ETWB complies with its obligations under [the GDPR] by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We will not hold the data for any longer than necessary and do not share your data with any Third Parties. We do not use your data for automated processing, including profiling or direct marketing. The legal basis for processing any data is in order to meet ETWB's contractual obligations to its clients. The data we hold is kept on servers based in the UK and backed up in Germany. The data we hold is not transferred out of the EU.

Your Rights

Right of Access

You have the right to request access to the information we hold on you. You can do this by contacting info@etwb.co.uk. We will make sure to provide you with a copy of the data we process about you. In order to comply with this request, we will ask you to verify your identity. We will fulfil your request by sending you copies of the data we hold on you. We may charge and an administrative fee for this.

Right of rectification

If you believe that the information we have about you is incorrect, you are welcome to contact us we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified will be deleted.

Right to be forgotten

In certain circumstances, you can ask for the data we hold about you to be erased from our records. If at any point you wish for ETWB to delete information about you, you can simply contact us.

Right to restriction of processing

Where certain conditions apply, you have a right to restrict the processing.

Data Portability

You have to right to have the data we hold about you transferred to another organisation.

Right to object

You have the right to object to automated processing such as Direct Marketing, including profiling.


In the event that you wish to make complaint about how your personal data is being processed by ETWB Ltd, you have the right to complain. You should write to the address above or email info@etwb.co.uk. If you do not receive a response within 30 days you can complain to the ICO.

ICO - Wycliff House, Water Lane, Wilmslow SK9 5AF


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